Functionality of IT Department
Expectation
By having a working and complete IT department, the Management expects that the following functions should be operational in smooth manners.
- Networking
- Emails
- Web Based services – web site etc.
- Data backup
- Data security
- Protection from virus
- Preventing downtime of servers/workstation etc.
- Software – ERP and other software
- Internet
- Hardware Purchase through Purchase/admin departments
- Functionality of Hardware & their maintenance
The Company expects that all the above-mentioned functions should be performed with maximum performance and with minimum cost
We have to give each above-mentioned section a comprehensive look
Objectives
Networking
Operation:
A)- The overall communication setup between computers is considered as Networking.
B)- Links between Mill offices
Performance Parameter:
- Smooth operations
- Less Down time
- Less packet loss
Operation:
A)- Management Email Servers
B)- Management of Email clients in the company
Performance Parameter:
Smooth operations
Less down time of Emailing Servers
Less Spam/ Malwares
Speedy Processing of Inbound/Outbound Emails
Web Based Services
Operation:
a)- Management Websites
b)- Management / Maintenance of Email Domains
c)- Management and secure Distribution of Live IP’s
d)- Online Operations of Different Servers (Emailing Server, DB servers)
Performance Parameter:
Smooth operations
Less down time of Websites, Mailing Domains Servers
Data backup
Operation:
a)- Backup of DB Servers
b)- Backup of Domains
c)- Backup of Emailing Servers
d)- Backup of File Servers
e)- Backup of ISA Servers
Performance Parameter:
Loss free Recovery incase of Disaster
Less downtime
Twice a day backup
Data Security
Operation:
a)- Encapsulate Data on DB and file servers
b)- Firewall and other Security Measures to prevent Hacking and stealing of data
c)- Security of Data Backups
Performance Parameter:
Minimal hacking success ratio
Blockage of USBs and other ports to prevent stealing
Protection from viruses
Operation:
a)- Protection from Viruses, Mal wares, Spam, Trojan Horses
Performance Parameter:
Minimum Virus Attacks
Complete protection in case of Virus attacks
Preventing Downtimes for Servers/workstations
Operation:
a)- in case of any disaster downtime of servers/workstation
Performance Parameter:
Less Downtime
No data loss
Complete Recovery
Software – ERP and other Software
Operation:
a)- Implementation/management of ERP Software
b)- Provisioning of software according to requirement
c)- Training of software
Performance Parameter:
Smooth operations of ERP
Efficient Trouble shooting
Less downtime
Timely Training
Internet
Operation:
a)- Internet services to listed users
Performance Parameter:
Smooth operations
Efficient Trouble shooting
Less downtime
Speedy Internet
Purchase of Hardware through purchase/admin department
Operation:
a)- Hardware Purchasing
Performance Parameter:
Timely and cost effective purchasing
Functionality of Hardware and its Maintenance
Operation:
a)- Hardware Efficiency
Performance Parameter:
Batter performance
On demand trouble shooting
Quick Repairing or replacement
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